FAQs

Check out our frequently asked questions, for answers to your Prof&Doc® related queries.

Products

Where do you get your watercress?

Our watercress is supplied by our good friends at The Watercress Company in Dorset. They have the majority share of the UK watercress market.

Where are your products made?

Prof & Doc ® watercress extract is made in our facility in Exeter, Devon. Our product ranges are made just down the road in Mayfield Labs, based in Tiverton, Devon.

How much watercress is in your serum?

Prof & Doc's Watercress Serum contains 93% Prof & Doc® Watercress Active®.

Are your products vegan?

All of our products are formulated with natural ingredients and are vegan-friendly.

Do your products contain preservatives?

For a full list of ingredients including preservatives, please refer to the individual product pages.

Who is doing the clinical trials of your range?

We use ADSL for all our testing and compliance. They are the UK's leading development, testing and regulatory laboratory for cosmetics.

What type of payment is accepted?

We accept Visa, MasterCard, Maestro, American Express (AMEX), Discover and Diners Club. You can also pay with Apple and Google Pay, Shop Pay and PayPal.

Can I stock any of the Prof & Doc's range?

Yes. Please get in touch via our trade enquiries form.

Can I change or cancel my order once it has been placed?

We cannot guarantee that you will be able to cancel or change your order once it has been placed. It will depend upon when you contact us if we have already processed your order.

Please get in touch with us via our form or email us at: hello@profanddoc.com as soon as possible to give us the best chance of stopping your order from processing! If an order has already been started in our warehouse, we may not be able to change any information or cancel the order.

If you need to change your order, further payment may be required to adjust for the varied product/s.

If you have passed the point of being able to change or cancel, there is nothing further we can do as we are unable to accept return.

How does subscribe and save work?

If you wish to buy any of our larger sizes of products, you will be eligible to save 25% on the order. Once you select the larger size of product, you will automatically be given the option to either buy it as a one-off or subscribe and save. If you choose to subscribe and save, you can choose your frequency of deliveries. You will be emailed 3 days before your next order is due to be delivered. Every subsequent subscription order will also receive 25% off.